How do I make or receive a Relay call?
The hearing disabled person dials a relay operator and types a number for a MS resident or business. The Relay operator then calls that number and announces themselves by stating "This is Mississippi Relay. Have you received a Relay call before?". If a customer answers yes, then the call proceeds. If the answer is no, then the operator will explain that the other person is hearing disabled and is using a Text Telephone (TTY) to type to the operator, and the operator is relaying the call as read. The operator will then proceed to relay the message from both sides.

What devices do I need to be able to place a Relay call?
The most common device used by a hearing person is a standard telephone. For a deaf, hard of hearing or speech impaired individual, the most commonly used device is a TTY (text telephone device). However, the equipment you need may vary depending upon the type of relay service you use. A VCO phone may also be an option. For more information on how to obtain a device in your area that meets your specific needs, call Relay Customer Service at 1 800-676-3777.

How much does Relay cost?
There is no charge for using Mississippi Relay within your local calling area. Long-distance call rates are determined by the carrier of choice (your long distance telephone provider). When you place intrastate, interstate, or international calls, Mississippi Relay can give you a number of billing options. Please notify the Relay operator of your preferred billing option: # direct, collect, third party, local exchange carrier (LEC) calling card, other long distance calling card, or prepaid phone card.

Will my calls be confidential?
All Relay calls are strictly confidential. Federal law requires strict confidentiality on the part of Communication Assistants (CAs). Therefore, no part of the conversation that takes place between 2 callers is revealed or stored in written or verbal form.