• When the phone rings, do you feel stressed? 

  • Are you worried that you won’t understand the person calling you?

  • Do you look around to see if someone else can answer the phone?

 

Well, worry no more!
 

A person with hearing loss places a call in the same way as dialing a traditional phone with confidence. You can relax and enjoy your conversations again!

 

With your CapTel phone, your calls will be captioned and you won’t have to make wild guesses as to what the caller is saying. The captioned telephone service allows you to LISTEN and READ captions of everything your caller says during your phone conversations. 

 

Don't miss another word!

CAPTIONED TELEPHONE SERVICE

Captioned telephone service from Mississippi Relay offers the ability for anyone with hearing loss to HEAR to the other person and READ captions of everything that is being said during your telephone conversation independently. 

Need Information?

Do you need more information, or have a question or suggestion about the Mississippi Captioned Telephone Service?

 

Let us know!

Click here to get

a CapTel phone

Click here to view
a CapTel video

Click here to open

a CapTel flyer

HOW DOES CAPTEL WORK?

The CapTel user speaks directly to the other party using a CapTel phone. 

The other party speaks directly to the CapTel user, with all of his words transcribed by a trained operator into text using voice-recognition technology. 

The CapTel user listens with her residual hearing and reads the conversation on the CapTel display screen.

 
TYPES OF CAPTEL PHONE MODELS

Click here to get a CapTel phone

CAPTEL 2400i

A tablet-style telephone with a large, touch-screen display and helpful graphics. Ideal for people who prefer a contemporary telephone design.

 

Also includes touch-key dialing pad –letting users dial with traditional number buttons if they prefer.

CAPTEL 840 SERIES

For people who prefer the familiarity of a traditional telephone look and feel.

 

Available for use with standard analog phone lines or with a high-speed Internet connection (WiFi) capable).

CAPTEL 880i

Ideal for people with low vision or who have difficulty reading the standard captions sizes.

 

CapTel 880i allows users to customize the font sizes, styles, and colors on an extremely large display.

HOW TO GET A CAPTEL PHONE
 
Below are three options to get a CapTel phone
OPTION #1
Purchase a CapTel phone

 

Mississippi residents who do not qualify for a CapTel phone through the Equipment DIstribution Service may purchase the CapTel phone at the reduced cost of $75.00.

OPTION #2
Third Party Certificate


Per recent FCC regulations, individuals with hearing loss may receive an Internet-based CapTel phone free of charge if they complete and submit a Third Party Certification of Eligibility.The Third-Party Certification must be signed by a hearing health professional who confirms that the person applying has a hearing loss and would benefit from IP-based Captioned Telephone Service in order to communicate effectively over the phone.

 

NOTE: Third Party Certification only applies to CapTel 840i only.

 

  • Download & print
    the Third Party
    Certification Form

 

  • Have the form signed & dated by a hearing professional such as an audiologist or specialized doctor

 

OPTION #3
Request an application to get a free CapTel phone

 

The Mississippi Relay Equipment Distribution Program (MREDP) administers the equipment distribution program, which provides access to public telecommunication services by residents of Mississippi who have hearing loss and can benefit from captioned telephone conversations, using devices for analog communications. The links below contain the procedures to secure this service, and the application form to complete and return to MREDP to get on the list to receive such services.  As part of the service provided by the MREDP, a limited number of CapTel phones will be available each month to individuals with hearing loss who require such devices to utilize the Mississippi Relay Captioned Telephone Service.

For more information about the MREDP, contact:

 
CAPTEL VIDEO
CAPTEL CUSTOMER SUPPORT AVAILABLE
  • Customer Service:

    • 1-888-269-7477 (24 hours)

 

  • En español: ( 8 AM to 12 midnight EST) 

    • 1-866-670-9134

 

  • Fax:

    • 1-608-204-6167

 

 

Click here to open

a CapTel flyer

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